Return and Refund Policy
Return and Refund Policy
📦 Right of withdrawal
In accordance with European (Directive 2011/83/EU) and Belgian law, you have 14 calendar days after receipt of your order to exercise your right of withdrawal, without having to justify your decision.
💰 Extended commercial policy (30 days)
We go beyond the legal obligation: we accept returns for 30 days after receipt, unconditionally, to offer you a serene shopping experience.
📋 How to return an item?
- Contact us at support@omorian.com with your order number
- We will provide you with the return address and instructions
- Return the item in its original packaging, complete and in good condition
- Upon receipt, we will process the refund within 5 to 10 business days
📞 Return conditions
- Defective or damaged item: full refund or free reshipment, at your choice
- Shipping error on our part: return at our expense + refund or exchange
- Change of mind: return at your expense, product refund
- Order not received after 30 business days: carrier investigation + full refund if loss confirmed
🚫 Non-returnable items
- Items used or damaged by the customer
- Opened intimate hygiene items
- Personalized or custom-made items
💳 Refund methods
Refunds are made to the original payment method (card, PayPal, Shop Pay, Bancontact) within 5 to 10 business days after receipt of the return.
⚖️ Disputes
In case of dispute, you can use the European online dispute resolution platform: ec.europa.eu/consumers/odr.